Support Channels

  • 1 hour ticket response time
  • A one hour Ticket Solution Guarantee

  • Our group of professionals will do their best to respond to your assistance needs in less than 1 hour. If, however, the trouble you have experienced needs assistance from the Admin =Team,= we are going to forward the ticket to the person on duty and will write a note to tell you.

  • Top quality support service
  • Top–quality Tech Assistance Service

  • Our tech assist team is going to be on shift for you day and night to to handle all assistance request tickets that you submit. We offer customer help for all the apps that are pre–configured on your hosting server. These include our in–house developed Hosting Control Panel, the chosen Operating System as well as the server administration panel (with regards to the VPS type).

  • Intuitive help center
  • A Descriptive Help Section

  • Each part of the Hosting Control Panel that comes 100% free with your VPS offers you a built–in collection of articles. You can find a variety of thorough how to articles and reviews and an array of step–by–step video lessons that demonstrate all the general website maintenance duties. You can find them by hitting the Help or Video control keys in the top right part of each Control Panel section.