1 hour ticket response
Timely support is our most essential objective and that’s why we have a team of accomplished support engineers who are prepared to provide a rapid response to any question that you could possibly have. Just open your technical support ticket from your Hosting Control Panel and we’ll respond back to you within 1 hour at the latest. Actually, we strive hard and aim for a twenty–minute technical support ticket response time.
An Exceptional Customer Care Service
Each member of our client support team has many years of experience in the cloud hosting niche and the vast majority of them have been with us for at least 5 years. They all are ready to respond to all your queries in the most professional manner possible.
An Intuitive Help Center Section
Included in the Hosting Control Panel is an easy–to–navigate Help Center, which offers a variety of sources of information. You can search through a constantly updated knowledge base offering web hosting account administration articles and site administration articles, check our educational video tutorials or consult our F.A.Q. library.