A Sixty–Minute Ticket Response Guarantee
We offer a 1–hour response warranty for every support ticket or email that you submit to the help desk staff. We will speedily respond to all typical inquiries and forward right away the issue to our sysadmins in case any additional assistance is needed. If you take advantage of the Managed Servers package, we’ll carry out any of the included tasks at a time that has been discussed with you in advance.
An Exceptional Help Desk Service
If you require assistance while working with our Hosting Control Panel or with any of the apps that we’ve installed on the dedicated web hosting server on your behalf, do get in touch with the client support staff anytime through the ticketing system. Additionally, if you require assistance administering your dedicated hosting server, you can make use of the Managed Servers package, which includes Operating System updates every week, troubleshooting and installation services, server monitoring and rebooting procedures, data backup storage space, etcetera.
An Easy–to–Navigate Help Area
Each dedicated server includes our charge–free Hosting Control Panel, which offers an extensive knowledgebase plus a set of instructional video tutorials. Whenever you require assistance working with the Hosting Control Panel, just hit the Help or Videos buttons situated in the upper right corner.