Despite the fact that this is not the most importantfactor for you to recognize a trustworthy cloud hosting provider from a bad one and a reseller from a real provider, having the option to call and talk with a live person is an indicator that you are not working with a one-person company and that you'll be able to get in touch with someone any time you need help. The phone support for website hosting services may vary from general to expert, thus the problems which can be resolved with a call vary based on the provider. Generally, these matters are simpler and include billing or first level tech issues as more complex matters usually require a support ticket where both you and the sysadmins can track the proceedings with a specific situation. Nonetheless, being able to call your service provider can save you lots of time and efforts for the numerous small things that will eventually appear when you manage your website hosting account.
Phone Support in Cloud Hosting
We know that being able to communicate with a live representative is very important, that's why we have three support lines globally (UK, USA and Australia) and you have the option to get in touch with us over the phone for fourteen hours a day. If you consider getting one of our cloud hosting, for instance, you have the option to phone us and find more about our solutions before you order in order to be sure that we do match all of the system requirements for your websites. After your order, you will be able to call us about any sales or billing issues you may have, or get any type of general or basic tech information you need. We've tried to find the balance between phone and ticket support, so for entirely technical matters you have to use the ticketing system, that will help you track the communication as well as any new developments in the resolution of the issue.
Phone Support in Semi-dedicated Servers
Every time you need additional info for the semi-dedicated servers that we provide, you have the option to call some of the three support lines that we have around the globe - in the United States, Great Britain and Australia. By doing this, you are able to check ahead of time whether our solutions will be suitable for your websites. In case you're already our customer and you own a semi-dedicated account, you're able to contact us on the phone for 14 hours a day about any kind of billing or general issues. For strictly technical issues you'll need to employ our ticketing system to get in touch with our tech support because someproblems simply require longer time to be solved, but we will help you over the phone with lots of minor tech problems as well, saving you efforts and time.