A live chat is a real-time method of communication between a hosting provider's support crew and its customers. It's an efficient way to receive some information about the hosting services or get some issue resolved because you are talking to a live agent. The advantages of using a real-time chat service rather than calling or opening a trouble ticket are the lower chance of errors any time you exchange information like usernames or domain names, the faster response time since the communication is real-time as well as the fact that you do not have to stay on the chat constantly - you'll be able to do something else while the agent investigates the issue in question. In addition, you are able to join a live chat room from any kind of computer that is connected to the web, avoiding the telephone costs that you will have to pay when you're calling to a different country.
Live Chat Support in Cloud Hosting
We provide a live chat assistance service for all of the cloud hosting that we offer and we will help you with almost everything live. If you do not have an account with our company yet, we will provide you with more info about the packages so as to help you to select the most appropriate plan. In case you are an active client, we will be able to assist you with any billing or general issue as well as with numerous common tech troubles, such as an email address setup in a desktop email client. In case you cannot give us a call for whatever reason or you are in some country where we do not have a local phone number, our live chat will be the best choice to contact us. Needless to say, some troubles require more time to investigate and test, therefore you'll have to open a ticket to our technicians, still, we can save you time and assist you with quite a lot of troubles on the chat.
Live Chat Support in Semi-dedicated Servers
We provide live chat support that is accessible to all our potential and present customers. If you're searching for a new website hosting account, you're able to chat in real time to one of our agents and obtain more details about our semi-dedicated servers so as to choose the optimal plan for your sites. In case you already have an account with us, we'll be able to assist you in a timely manner with billing, general and first-level technicalissues. Though in certain cases you will have to open a support ticket since there're things that cannot be resolved through a live chat, we will help you with lots of standard tasks, such as setting up an email account in an e-mail client or forwarding one domain name to another. Thus, you will enjoy prompt assistance and you'll save time and effort.