A ticketing system is the most common communication medium that hosting providers offer to their customers. It’s typically part of the billing account and is the most efficient way to handle a problem that takes some time to investigate or that needs to be forwarded to a server admin. Thus, all replies added by either side will be kept in the exact same place in the event that someone else wants to work on the problem in question and the info already exchanged in the ticket will be accessible to all parties. The negative aspect of using a ticketing system with most hosting platforms is that it’s not part of the hosting Control Panel, so you will have to log in and out of at least 2 accounts to execute a given task or to reach the company’s tech support staff. In case you would like to manage several domains and each one of them is hosted in its very own account, you will need to use an even larger number of accounts simultaneously. Moreover, it may take substantial time for the hosting provider to respond to your ticket requests.