A ticketing system is the most common communication medium that hosting providers offer to their customers. It’s typically part of the billing account and is the most efficient way to handle a problem that takes some time to investigate or that needs to be forwarded to a server admin. Thus, all replies added by either side will be kept in the exact same place in the event that someone else wants to work on the problem in question and the info already exchanged in the ticket will be accessible to all parties. The negative aspect of using a ticketing system with most hosting platforms is that it’s not part of the hosting Control Panel, so you will have to log in and out of at least 2 accounts to execute a given task or to reach the company’s tech support staff. In case you would like to manage several domains and each one of them is hosted in its very own account, you will need to use an even larger number of accounts simultaneously. Moreover, it may take substantial time for the hosting provider to respond to your ticket requests.
Integrated Ticketing System in Cloud Hosting
The ticketing system that we use for our cloud hosting isn’t separate from the web hosting account. It’s an indivisible part of our all-in-one Hepsia hosting Control Panel and you’ll be able to visit it whenever you want with just a few mouse clicks, without logging out of your account. The ticketing system comes with a quick-search field, which will help you trace de facto any support ticket that you’ve sent in the past, if needed. Besides, you can read knowledge base articles that are relevant to different problem categories, which you can pick, so you can learn how to fix a particular issue before you actually send a ticket. The ticket response time is no more than sixty minutes, which implies that you can obtain swift assistance at any specific time and in case our client support team recommends that you do something within your account, you can do it on the spur of the moment without needing to log out of the Hepsia Control Panel.
Integrated Ticketing System in Semi-dedicated Servers
In case you have a semi-dedicated server account with us and you wish to contact our customer support engineers, you’ll be able to send a ticket straight from your Hepsia hosting Control Panel instead of going through a completely different technical support platform as you’ll need to do with the majority of web hosting providers out there. Our integrated ticketing system will allow you to send a new ticket easily and to go through older tickets using a smart search box. Moreover, you will be able to have a look at the relevant knowledge base articles that our system will present you with depending on the problem category that you pick for your new ticket. You can accomplish all the abovementioned procedures without logging out of your Control Panel at any time, which means that in case you confront any difficulty or have a query, you can get in touch with our technicians and fix the particular problem in less than 60 minutes using one support platform.