Being able to get in touch with your cloud hosting company when you have any type of questions or experience any problems is very important and how quickly they'll answer and react could be essential, particularly if your website is business-oriented, as longer downtime often means losing potential customers. The support solutions are a way to identify actual suppliers from resellers. The second in most cases reply only to email messages or support tickets and you will have to wait for a whole day or more so as to receive a reply. If your issue involves several replies, you could end up losing several days so as to have a problem solved. Using the services of a genuine and reliable website hosting provider, you will be in a position to connect with the support team at any time and get an instant reply whatever the problem or your question is - customer, pre-sales or tech one.
24/7 Customer Support in Cloud Hosting
We supply 24/7 customer, billing and tech support for all of our cloud hosting. Even if you are not our customer yet and you have some questions, we will give you a hand right away and provide you with the needed info, so as to give you the choice to make an informed decision when you acquire a new web hosting account. We're available at any moment, including holidays and weekends, and we supply several ways of communication to get in touch with us - live chat, phone, email messages and support tickets. For your convenience, we now have multiple telephone numbers internationally, so that you can call the one which is closer to you. The max response time for the email messages and your tickets is 1 hour. The regular response time is around 15-20 min, so you can forget all about waiting for several days to get support for any task or issue, whatever its complexity.
24/7 Customer Support in Semi-dedicated Servers
We're aware how essential it is to get prompt support, in particular when your website is not functioning effectively for whatever reason. All our semi-dedicated servers come with 24/7 customer and tech support, so that in case something happens, you can use various methods to get in touch with us - phone line with a few local numbers internationally, live chat, e-mail messages and support tickets. The first two choices are for pre-sales, billing and general issues, so if you don't have an account yet, for instance, you are able to receive more info regarding our services, or we can help you with simpler tech problems. The next two methods are for strictly tech troubles or everything that's more time-consuming due to the fact that it's much easier to follow the conversation between you and our technical support crew. The warranted max answer time for them is only one hour, the typical one - 15-20 minutes, so you won't have to wait for an entire day to get support as you may need to do with other providers.
24/7 Customer Support in VPS Servers
Every VPS server plan that we offer includes 24/7 customer and tech support, so if you experience any trouble with the pre-installed software on your machine or you have any kind of pre-sales or basic questions, you are able to contact us at any time, even holidays and weekends. For your benefit, we supply different ways of communication - telephone support with several local numbers worldwide, live chat, e-mail messages plus a ticketing system, that is accessible through the VPS billing Control Panel. The last two options are intended for time-consuming or more complex tech matters since it is easier to keep track of what's going on. The maximum warranted response time for all the e-mail messages and tickets is one hour, but it hardly ever takes that long to get assistance. If you acquire the Managed Services upgrade that we supply, our administrators will also help you with any third-party software difficulties.
24/7 Customer Support in Dedicated Servers
We are aware how important it is to have quick support in general, let alone if you run a whole server, so each dedicated server that we provide comes with 24/7 support with 1-hour response time warranty regardless of the issue. The service is cost-free for all the difficulties with the server or the software that was installed by our administrators through the setup, therefore you are able to get in touch with us as many times as you need, even during holidays. You could either open a trouble ticket from your billing area or you could send an e-mail, and the actual response time for either of these rarely surpasses 30 mins because we have admins available twenty-four-seven. If you need general info about our servers or you've got a billing question/issue, you may also call one of the local phone numbers we have on 3 continents or you may use our live chat service and speak with an agent online. For third-party software assistance, we offer a Managed Services upgrade, that you are able to add to your server package through your billing Control Panel.